Curbside Pickup Information


To Reserve Materials Online

  1. Go to this link (library catalog)
  2. Click on “Account” in the top right corner
  3. Log in with your BCPL library card number and PIN
  4. Then search for the materials you want (limit 5 reserves),
  5. And then click on the “Holdings” tab to reserve it.

To Reserve Materials by Phone

  1. If you do not know your PIN, you can call the library at 865-982-0981, Monday through Friday, from 9 a.m. to 5 p.m., to reset your PIN and/or we can help you reserve your items (limit 5 reserves).
  2. We will still need your BCPL library card number.

When Can I pick Up my reserves?

  1. ONLY on Thursdays from 10 a.m. to 7 p.m. and Saturdays from 12 p.m. to 4 p.m.
  2. You will be called when your order is complete and told which day to pick.
  3. Reserves placed on Thursday will be available for pickup on Saturday and reserves placed after 3pm on Friday will be available the following Thursday.
  4. If needed, you can have 2 weeks on the designated pickup days to pick up your items. After that time, items will be reshelved, and a new request must be made.

How/Where Do I pick up my Reserves?

  1. When you arrive on the Curbside Pickup day designated to you call 865-273-1402 (number is only answered on Thursday and Saturday Pickup Days) to notify Patron Services staff you have arrived at the library. Please provide your name, color and model of your car to assist staff in identifying you.
  2. The pickup point is located at the Main entrance of the library. Please remain in your car. A Patron Services staff member will deliver your order to you.